Terms and conditions

Welcome to the Gloria-Agostina.com website terms and conditions. Gloria.agostina.com, your reliable online marketplace. Please read through them carefully before placing your order. By using this website and/or placing an order, you agree to be bound by the terms and conditions set out below. We may change these terms from time to time without notice you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes. The customers own terms and conditions will be rejected and are not valid, unless it’s otherwise agreed . For this reason, we encourage you to review these Terms of Use whenever you use this Site.

Order Guideline

1. Order steps

You may follow the order procedure:

Search the items you want by keywords or categories. You can search an item by item name, item keywords, item description, and product code.

If you want to buy this item, Click "Add to Cart" for the products you want to order, then Click “Cart” and you will be redirected to shopping cart listing page, here you can see all the items you want to order, press “Next”  

If you’re status is Sign in you can place your username and password, confirm all other information’s c confirm order information and shipping address needed. Please check again, if the package arrives by wrong consignee information. We are not responsible; we will not chargeback the transport or the price products for wrong consignee. If we write wrong address information but you leave a correct one, then we will refund you fully including the shipping fee and products price. The consignee information’s are address, room, street, street number, district, city, canton, country, postal code, telephone number, name, best hour of delivery, press than “Next”

Select the shipping method and press “Next”

Select the payment method. After you confirm all the information you will be redirected directly to payment link if you use Paypal. After you cleared payment if use Paypal to pay, the system will update your order as “paid” it means we received your money and start your preparing your order.

If you pay through Western Union, UBS Bankaccount, Money Bookers or other methods please send us your payment information’s at office@gloria-agostina.com.

Please click "I confirm my order" for next step.

You can see order details in your account.

2Out of Stock items

If you don’t have an account to our website press “Next” and then you will be redirected to registration page, were you can create a new account.

1.     After you place the order

2.     Before placing the order.

There are two situations with out of stock items:

1A (Replacement) If you placed already the order, and through a special situation we don’t have the product in stock (this can happened very rarely only in special cases) we will contact you for the out-of-stock items in 1-2 days after payment received, and you can make replacement with another product and we'll recalculate the item prices and shipping fee. All excess payment would be credited to your balance account for later use. If you want, we can also refund to your UBS Bankaccount, Paypal, Moneybooker, or your credit card account, the difference of the amount.

1B (Shipment later) Or you can option for shipping the product when it’s in stock, because we restock to every three weeks.

1C (Refund out of stock items) If you don’t want the out of stock items anymore (one or more items) and you want us to return the money, please write us an email at office@gloria-agostina.com. We will refund you the money for the canceled products.

2A If the items are not in stock while you visit our website you can’t “add it” in you cart, but you can click “book it”. Through this procedure you book the specific item, with your right size, and we will ship it to you with a previous announce before it will be in stock, and ship it to you afterwards. In this way you can book the item and receive it faster, because same of the products are custom made by our designer.


Security and privacy

How can we protect your privacy.

The security of your personal information is very important to us. We never sell or rent your personal information to any third parties under any circumstances. We value your trust very highly, and will work to protect the security and privacy of any personal information you provide to us and will only use it as we have described in our Privacy Policy.

Our use of personal information that you may submit to us through this Web site is governed by our Privacy Policy. We collect personal information directly from you and your transactions with us. We use your information to provide you with our products and services, or respond to your inquiries. We adhere to a strict privacy policy that means your information will not be shared, sold, or distributed. We hope you enjoy your stay! 
This privacy policy may be changed from time to time, so please check it on a regular basis.

What personal information do we collect?
Thanks for your login the website 
www.gloria-agostina.com As set forth in more detail below, Gloria Agostina collects personal information that you provide when using our web site. This information includes your first and last name, email address and a password when you create your account. You can browse this Site without creating an account, but you will need to create an account when you purchase something and in order to take advantage of certain features. We may ask you to confirm your personal information when you contact our Customer Service department. This will allow us to protect your confidentiality by verifying your identity.

Gloria Agostina does not intentionally collect personal information about children under the age of 13. If you are under the age of 18 but at least 13 years of age you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by the Gloria Agostina Terms and Conditions. Children under the age of 13 may not use this Site and parents or legal guardians may not agree to the Gloria Agostina Terms and Conditions on their behalf. If you do not agree to (or cannot comply with) any of the Gloria Agostina  Terms and Conditions do not use this Site. 

Purchase Information
When you make a purchase at Gloria Agostina, we collect your name and payment method information. We collect this information in order to bill you for your purchase. We also collect information that allows us to ship your order. This includes the name, address, and phone number of the intended recipient(s).
When you create an account at Gloria Agostina., you can also save one or more shipping addresses. You may change or delete this saved information anytime. Simply go to Ma Account Log in with your ID and password, then edit or delete whatever personal information you wish.

Cookies and Other Computer Information

When you visit www.gloria-agostina.com , you will be assigned a permanent “cookie” (a small text file) to be stored on your computer’s hard drive. The purpose of the cookie is to identify you visit the website so we can enhance and customize your online purchase experience. These features include storing your shopping cart for later use, and in the future providing more personalized shopping experience.


Contacting Gloria Agostina
We will use your email address to respond to your questions, suggestions, and/or requests for assistance in using this Site.

Other times we may collect personal information from time to time, Gloria Agostina may conduct surveys and contests via this Site, email, other media, newsletters, contests, or other social activities. If you choose to participate, we may request your name, email address, mailing address and other personal information. We will never sell or rent such information to any third parties.

How we use your personal information?
Information we collect on Gloria Agostina may be used to enhance your shopping experience in the following ways:

Prevent fraud and bill you for your purchases

Confirm your orders

Respond to your customer-service inquiries or requests

Communicate great values and featured items to you

Find and stock the products you want

Customize your purchase experience

To improve customer service

To process transactions


Inform you about vouchers, or gifts

Inform you about status of your “ Book it” section

Help you to get integrate better in our social activities


When and with whom can we share your personal information?
We never sell or rent your personal information to any third parties under any circumstances. We will share personal customer information only with our agents, representatives, service providers, and contractors for limited purposes, including fulfilling customer orders; offering certain products and services in connection with this Site; communicating to customers; providing customer service; storing, sharing and retrieving customers' photo images in our Photo Center; enhancing and improving clients' purchase experience; enabling access to our partners' web sites; providing a personalized purchase experience; preventing fraud and completing payment method processing.

Aside from the purposes described above, we will never share your personal information with any other third parties unless we have your express permission or under special circumstances, such as when we believe in good faith that the disclosure is required to prevent harm or injury (such as product recalls, fraud, claims or other liability) or to comply with valid legal or as required by law. We may share aggregated demographic and statistical information with our partners. This is not linked to any personal information that can identify any individual person.

How can we protect the security of your personal information?
Your personal information is protected by the password you created when you created an account at Gloria Agostina (or another password you chose after changing a previous password). Please keep this password confidential. No Customer Service Associate or any other representative of Gloria Agostina will ever ask you for your password. The confidentiality of your password is yours to protect.

While we use industry-standard precautions to safeguard your personal information, we cannot guarantee security 100 % complete does not presently exist anywhere online of offline.


Upon your request, we will correct or update your personal information; stop sending emails to your email address; and/or disable your account to prevent any future purchases through that account. You can make these requests at the customer information section, or by telephoning, or emailing your request to office@gloria-agostina.com

Please do not email your credit card number or other sensitive information.


Offline collections, use and disclosure information 
As you might expect from Gloria Agostina, the majority of information that we collect is obtained through our Site, and this Privacy Policy applies only to that online collection of personal information. We also try to protect the privacy of you personal information that is collected offline. For example, customers may call us to place an order or to ask questions. During the call, we will ask only for the personal information we need in order to place the order or to answer the question. When we need to store information (such as order information), we will enter it into our database through SSL encryption. There are other ways we could learn of personal information offline (for example, we suppose someone could send us a letter including some return address information), and this Policy does not discuss or try to predict all of those methods or uses. As mentioned, we primarily sell merchandise, not information, and we will try to treat offline collection, uses, and disclosures consistently with our relevant online practices.


More about your privacy
We realize that making purchases at Gloria Agostina or any other web site, requires trust on your part. We value your trust very highly, and pledge to you that we will work to protect the security and privacy of any personal information you provide to us and that your personal information will only be used as set forth in this Policy. This includes your name, address, phone number, email address or checking account information, in addition to any other personal information that can be linked to you, personally. We believe that you have a right to know, before purchase at Gloria Agostina or at any other time, exactly what information we might collect from you, why we collect it and how we use it. We do not and will not sell or rent your personal information to anyone. You have the right to control your personal information as you see fit.


Notification of Changes
This policy may be revised over time as new features are added to our website. We will post new privacy policies, along with the date of last revision, in prominent positions so that you will always know what information we gather, how we might use that information, and whether we will disclose it to anyone. If you have any questions about this privacy policy, please feel free to contact us at office@gloria-agostina.com

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